Airport Communications Center Senior Manager – Denver International Airport

About Our Job

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. DEN is committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religions, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity, and inclusion at the center of all that we do.

DEN is looking for a Senior Manager for The Airport Communications Center. This position reports to the Communications Center Assistant Director and supervises the Administrative Manager and the Communications Center Supervisors who oversee the day-to-day operations and functions of the DEN Communications Center.

Additional Responsibilities Include:

• Oversee multiple specialized functions in the Communications Center, including 911 Emergency dispatching for Denver Police, Denver Health Paramedics, and Denver Fire Departments, as well as the Airport Security Access Control System, the Airport Operations day-to-day communications, emergency notifications, and EOC support
• Detail-oriented with the ability to coach, counsel, and provide direction through crucial conversations and other leadership strategies
• Interpersonal skills with the ability to communicate, adapt and lead a dynamic workforce
• An advocate of the Communications Center’s True Useful Good (TUG)) philosophy
• Encourages excellence and accountability with clear expectations and strives for Continuous Improvement
• Encourages healthy and respectful debate with timely and transparent communications with team members and stakeholders
• Demonstrates autonomy in decision-making related to procedures, budgeting and purchasing, staffing, and other leadership aspects
• Identifies issues and formulates approaches and plans to address issues; Briefs leadership on concerns and issues and provides information required for high-level decision making
• Communicates with various city and state agencies and industry trade groups, business groups, the public, and stakeholders regarding issues, and significant concerns
• Oversees CORA requests process and ensures that information is maintained and exported for Airport Legal
• Prepares comprehensive monthly and annual reports describing progress toward goals and objectives and overall safety compliance for Emergency dispatching
• Assist with managing National Crime Information Center (NCIC) system; performing this includes performing duties as the Colorado Bureau of Investigations (CBI) Colorado Crime Information Computer Coordinator, Local Agency Security Officer, and Terminal Agency Coordinator
• Provides management and support during significant airport events; Understands National Incident Management System (NIMS) and can demonstrate proficiency with the Incident Command System (ICS)
• Develops and implements operations policies per departmental, state, and federal mandates and ensures policies are regularly evaluated to maintain compliance
• Ensures budgeted funds are managed efficiently using fiscally sound procedures and practices; Assists with annual budget preparation and forecasting
• Other duties as assigned (i.e., SMOC, SCRUM, MOD, SUP, etc.)

About You

Candidates should be excellent communicators and excel at pulling a team together. If you enjoy connecting others and value teamwork and leadership development, then this may be the position for you.

In addition, we are looking for candidates with some or all the following skills and experience:

• 3 years of experience working in Public Safety, Communications, or Airport/Airline Operations
• Certifications RPL, AAAE, ACE, CM, EMP, ICS, NIMS, or related
• Experience with HR processes and procedures

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education: Bachelor's Degree in Business Administration or a related field based on a specific position(s).
• Experience: Three (3) years of supervisory experience.
• Licensures/Certification(s): Requires a valid Driver's License at the time of application. Licenses must be kept current as a condition of employment.
• Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.

FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.

About Everything Else

Job Profile CA2750 Manager

To view the full job profile including position specifications, physical demands, and probationary period, click .

Position Type Unlimited

Position Salary Range $85,015.00 - $140,275.00

Starting Pay Based on Education and Experience

Agency Denver International Airport

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click for English or for Spanish.