Airport Supervisor, Burlington International Airport (BTV)

Burlington, VT United Ground Express Expired 2 months ago - Inactive Job

This job is no longer accepting applications.

What to Expect :

As a Supervisor, you will assist the General Manager with day-to-day operations, service, financial and team performance.

Most importantly, you will create a great place to work for the team, a welcoming environment for our customers, and ensure delivery of United’s flyer friendly service.

How you will make an impact :

Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results.
Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities.
Sets a positive example for station team to ensure excellent customer service.
Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships.
Solicits customer feedback to understand customer needs and opportunities to improve their travel experience.
Demonstrates a calm demeanor during periods of high volume or irregular operations.
Provides coaching and direction to the station team to achieve operational goals.
Manages the station budget, staffing forecasts and resource requirements.
Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees.
Responsible for compliance with Station controls and Internal Audit standards.
Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP) / internal divisions.
Manage vendor service contracts as required.
Provide remote support for other UGE functions as needed.
Willingness and ability to work beyond scheduled times due to irregular operations and / or business need.

Qualifications

What will you bring :

Required

Ability to manage airport operations independently
Ability to work in a dynamic, fast paced operational environment
Analytical thinking, goal-directed leadership and service-oriented performance
Strong communication and interpersonal skills
Strong problem solving skills and drive for excellence
Organization and planning skills
Strong leadership skills, with the ability to motivate and coach others
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and / or unforeseen situations

Experience