Customer Service Representative

West Chicago, IL, United States Linamar Corporation Expired a month ago - Inactive Job
This job is no longer accepting applications.

Performance Expectations

  • Take all incoming calls from customers, new parts orders and update orders into the business operating system.
  • Verify all the order information to ensure necessary information is accurate to include billing and ship to address, shipping method, freight account, part number, and order quantities.
  • Provide order confirmations, return goods authorization, and invoice copies upon request.
  • Assist customers in locating correct manuals and part numbers for specific machines.
  • Engage in problem solving and conflict resolution with customers.
  • Expedite customer service requests for critical down machines.
  • Monitor quotes and open orders to ensure completion.
  • Communicate and update customer with order information.
  • Upgrade product knowledge through communication with suppliers and manufacturers.
  • Perform other tasks / duties as assigned.

Credentials

  • A Bachelor’s degree with an emphasis on Finance / Accounting and / or work experience in equipment finance / accounting or banking with sales and use tax experience is preferred.
  • Minimum of three years’ experience in equipment finance or accounting.

Desired Characteristics

  • Minimum 1 year of experience in customer service.
  • Call-center experience preferred.
  • Excellent communication and interpersonal skills required.
  • Develop and maintain good customer relationships.
  • Good problem-solving skills
  • Mechanical experience preferred
  • Ability to use various computer applications such as Microsoft Outlook, Word, Excel.
  • Attention to detail is required to ensure accuracy on each order
  • Ability to calculate discounts, taxes and currency exchange.
  • Learn by on-the-job observation and interaction with co-workers.
  • Familiar with a variety of the field’s concepts, practice, and procedures, and terminology of parts.
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks.
  • Bi-lingual in French or Spanish preferred

What Linamar Has To Offer

  • Opportunities for career advancement
  • Affordable benefits
  • Quarterly Bonuses and 401k match
  • Paid Life / Short-term / Long-term benefits