Customer Service Representative

Performance Expectations

• Take all incoming calls from customers, new parts orders and update orders into the business operating system.
• Verify all the order information to ensure necessary information is accurate to include billing and ship to address, shipping method, freight account, part number, and order quantities.
• Provide order confirmations, return goods authorization, and invoice copies upon request.
• Assist customers in locating correct manuals and part numbers for specific machines.
• Engage in problem solving and conflict resolution with customers.
• Expedite customer service requests for critical down machines.
• Monitor quotes and open orders to ensure completion.
• Communicate and update customer with order information.
• Upgrade product knowledge through communication with suppliers and manufacturers.
• Perform other tasks / duties as assigned.

Credentials

• A Bachelor’s degree with an emphasis on Finance / Accounting and / or work experience in equipment finance / accounting or banking with sales and use tax experience is preferred.
• Minimum of three years’ experience in equipment finance or accounting.

Desired Characteristics

• Minimum 1 year of experience in customer service.
• Call-center experience preferred.
• Excellent communication and interpersonal skills required.
• Develop and maintain good customer relationships.
• Good problem-solving skills
• Mechanical experience preferred
• Ability to use various computer applications such as Microsoft Outlook, Word, Excel.
• Attention to detail is required to ensure accuracy on each order
• Ability to calculate discounts, taxes and currency exchange.
• Learn by on-the-job observation and interaction with co-workers.
• Familiar with a variety of the field’s concepts, practice, and procedures, and terminology of parts.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Performs a variety of tasks.
• Bi-lingual in French or Spanish preferred

What Linamar Has To Offer

• Opportunities for career advancement
• Affordable benefits
• Quarterly Bonuses and 401k match
• Paid Life / Short-term / Long-term benefits