Patient Representative

UAMS, USA University of Arkansas Expired a month ago - Inactive Job
This job is no longer accepting applications.

Summary of Job Duties :

30% Circle of Excellence We Create Comfort, Hope and Healing for our Patients and Families. The Circle of Excellence consists of behavior and service standards which demonstrate the culture and policies and procedures of UAMS and the Clinical Programs Division.

The service standards are : Safety 20%, Respect 20%, Excellence 20%, Image 20%, and Efficiency 20%. The behavior standards consist of : our environment, attitude, ethics, communication, teamwork, appearance, and quality.

These are all attributes which are essential in providing the patient care and support in achieving the overall mission of the organization.

A full description of COE can be found at standards.asp (click here to review)

This is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties.

70% Job Duties (Performs the role of)

Customer Service (20%) Meets, greets and assists the public, answers telephones in a professional and friendly manner. Demonstrates effective communication skills.

Communicates accurate and complete information, maintains strict confidentiality. Demonstrates positive working relationships with co-workers, management team, and ancillary departments.

Follows the Circle of Excellence Guidelines. Promotes guest relations by offering frequently to assist other employees when needed.

Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.

Consistently utilizes communication devices and keeps accurate records as required. Demonstrates effective service recovery skills.

Check-In & Out / Scheduling Procedures (15%) Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients, conducts pre-registration of patients as needed, inputs and / or updates accurate patient information.

Process walk-in’s, create new patient charts, access systems for orders, work patient portal and maintains tracker board for multiple departments.

Schedule surgeries and / or tests. Issues school / work excuses, send out no show letters, take patient photos for centricity.

Responsible for blocking schedules in PHS as appropriate.

Insurance Verification / Benefit Explanation (10%) Conducts insurance verification and benefit explanation by running eligibility on patients, perform ABN completion.

Conducts authorizations and pre-certifications, tracks pre-authorizations maintains referrals. Enters benefit and authorization information input PCT.

Obtains OON waiver and coordinates completion of OON wavers.

Reports (Medical & Maintenance) (10%) This position must also maintain initial plane of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communication any medical records issues.

This position will be responsible for various maintenance reports i.e. bogies, work denials, open encounter, laser arc reports, cancelled clinic reports, etc.

POS Collections & Patient Counseling (5%) Collects and post payments and issues receipts. Responsible for reconciliation / management change fund.

Responsible for reconciliation of daily deposit & batch POS dollars, and must complete deposit agreement. Counsels patients on any and all related financial information i.

e. hospital discounts and reviewing Medicaid screening. Monitors patient balances using the matrix payment method. This position is also responsible for pre-counsel patient regarding the payment expectations for service.

Charge Entry (5%) Completes UB value codes, inputs daily charges and reconcile charges. (Charge Entry may not be applicable in all areas, some areas utilize e-billing).

Professional Development (5%) Attends required training and / or in-services. Attends staff meetings and participates in the orientation and / or training of new staff.

Participates in annual educational needs assessment. Maintains required job skill competencies and completes skill assessment annually.

Completes and maintains documentation of continuing education hours annually.

Other duties may be assigned to this position.

Qualifications : Education, general :

Education, general :

High School, GED or formal educational equivalent.

Education, special or professional :

Experience, length in years and kind :

Seven (7) years of experience and / or training in business office administration, customer service, or related work. Three of the seven years must be experience in patient registration, scheduling, or billing in a healthcare environment;

OR Bachelor’s degree plus three (3) years’ experience in patient registration, scheduling, or billing in a healthcare environment.

Licenses, certificates, or registration

Special knowledge, abilities and skills :

Excellent customer service, communication and telephone etiquette skills

Knowledge of basic medical terminology required

Computer / basic keyboard skills, and general knowledge of office machines including printers and scanners

Physical Requirements

Bending (%) 100 Standing (%) 100 Walking (%) 100 Eyesight (%) 100

Hearing (%) 100 Driving (%) Speaking (%) 100

Repetitious Movement (%) 50

Lifting, weight lifted 25 lbs

Desired or Preferred Qualifications or Competencies (non-essential the applicant have at the time of hire)

CHAA certification preferred

Additional Information :

Salary Information :

Commensurate with education and experience

Required Documents to Apply :

Optional Documents :

Proof of Veteran Status

Special Instructions to Applicants :

Recruitment Contact Information :

Please contactfor any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements :

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and / or education verification).

A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.

The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.